Bank Security and the Right to Compensation

Experiencing a theft within a credit institution, whether it's a pickpocketing at the counter, a robbery at an ATM, or the theft of items from a safety deposit box, is a traumatic event that deeply erodes a customer's trust. Often, these incidents are not a matter of chance but are facilitated by serious shortcomings in security systems, particularly in the malfunctioning or absence of adequate video surveillance. As a lawyer specializing in compensation for damages in Milan, Avv. Marco Bianucci understands the frustration of those who, entrusting their assets to a bank, find themselves victims of negligence precisely from those who should have guaranteed maximum protection.

The Bank's Liability for Negligent Supervision

Italian law and established jurisprudence impose a precise duty of custody and supervision on banking institutions. The bank, in carrying out its service, is bound by professional diligence, which includes adopting all appropriate measures to prevent criminal events detrimental to customers. An obsolete, poorly positioned, or, worse still, non-functional video surveillance system at the time of the incident can constitute a breach of this duty. If it is proven that the presence of active cameras could have prevented the theft or allowed for the immediate identification of the perpetrators, the bank may be held civilly liable for the damages suffered by the customer. This is not just about recovering the stolen value but about asserting the principle that security is not an option but a contractual obligation.

The Approach of Studio Legale Bianucci in Milan

Avv. Marco Bianucci, a lawyer specializing in compensation for damages, handles these delicate disputes with a rigorous and analytical method. At the firm located at Via Alberto da Giussano 26, each case is examined starting with the acquisition of documentation and verification of contractual conditions. The strategy focuses on demonstrating the causal link between the damage suffered and the bank's omission of security measures. The objective is to highlight how negligence in the maintenance or management of video surveillance created favorable conditions for the commission of the crime. Through targeted legal action, the firm works to obtain full compensation for the financial prejudice suffered by the client, negotiating firmly with credit institutions and their insurers.

Frequently Asked Questions

Is the bank liable if the cameras were not working during the theft?

Yes, the bank can be held liable if the malfunctioning of the video surveillance system prevented the identification of the thief or did not perform the necessary deterrent function. In these cases, negligence in managing security systems is established, which may entitle the customer to compensation for the damages suffered.

What happens if I am robbed at an ATM?

The ATM area is also subject to security obligations. If a theft or robbery occurs while you are withdrawing money and there are deficiencies in the lighting or video surveillance of the area, it may be possible to pursue a claim for compensation. A lawyer specializing in compensation for damages can analyze whether the bank took all reasonable measures to protect the user during the transaction.

How can I prove that the bank was negligent?

The burden of proof is a crucial aspect. It is necessary to demonstrate that the damage is a direct consequence of the failure to adopt security measures. Studio Legale Bianucci assists the client in formally requesting access to documents and recordings (or certification of their absence), which are fundamental elements for building a solid compensation claim.

Does compensation cover the entire stolen amount?

In principle, compensation aims to fully restore the victim's assets. If the bank's exclusive or primary liability is established, compensation should cover the entire amount stolen. However, each case is specific and must be carefully evaluated to correctly quantify the emergent damage and any lost profits.

Request an Assessment of Your Case

If you have experienced a theft in a bank or at an ATM and suspect there were shortcomings in the security systems, do not let time pass. Contact Avv. Marco Bianucci for an in-depth assessment of your situation. The firm, located in Milan, is ready to analyze the details of the incident to protect your rights and pursue fair compensation.